Escapades in Sri Lanka

The sit back, relax, and enjoy the flight part is the least of any passenger’s worries. It is an excess of other setbacks that tends to be troublesome. The nightmare is everything else. Ticket prices that keep changing, visa requirements, fees for excess check-in bags, frequent delays, long queues, indignities of security and border controls, inadequate staffing at gates, and the constant scuffles at airports.  Yes, he might be the king, but certainly not at the aircraft door.  Thereby, arrives the Service aspect as the value addition.   What is service. Service is nursing. People come with problems and service personnel need to listen, understand, attend, and care. Fulfilling these basic requirements would create happy moments. In short, reassuring that the consumer receives what is expected. Service entails an element of engagement. Through research, pundits believe that “one off” customer service will cease to exist and shall be all about consumer engagement; the art...

16th of March 2019, designed by a group called “Art of Travel,” my son and I embarked on a venture to conquer the sixth highest mountain of Sri Lanka as a part of a quest to fulfil our objective of achieving the task of climbing the ten highest mountains of this beautiful island that we so cherish to call home. Peaking at an elevation of 2212 meters “Great western” has nothing significantly or remotely related to any western film but situated amidst the tea plantations in Talawakelle named the Great-western tea estate rather perplexingly. One must take a left turn at the Talawakelle town to a point that has only a walking path to the GW railway station at the foothills of this mammoth massif. The access from the town consists of a 14 kilometres drive plus 1.5 kilometres walk to the station and is the last place to fill up on your non-elaborate essentials for the hike. A two-kilometre walk along the railway track took us to a methodically paved Kovil stairway on to our l...