The sit back, relax, and enjoy the flight part is the least of any passenger’s worries. It is an excess of other setbacks that tends to be troublesome. The nightmare is everything else. Ticket prices that keep changing, visa requirements, fees for excess check-in bags, frequent delays, long queues, indignities of security and border controls, inadequate staffing at gates, and the constant scuffles at airports. Yes, he might be the king, but certainly not at the aircraft door. Thereby, arrives the Service aspect as the value addition. What is service. Service is nursing. People come with problems and service personnel need to listen, understand, attend, and care. Fulfilling these basic requirements would create happy moments. In short, reassuring that the consumer receives what is expected. Service entails an element of engagement. Through research, pundits believe that “one off” customer service will cease to exist and shall be all about consumer engagement; the art...
It is all about the journey. Should not essentially be conventional, abundant, a destination or even planned, but just impulsive. Need to go venture and smell the flowers. Take your time.