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Devil's Staircase Ohiya/ Bambarakanda - Srilankan cabin crew

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Great Western Mountain (GW) — Talawakelle

16th of March 2019, designed by a group called “Art of Travel,” my son and I embarked on a venture to conquer the sixth highest mountain of Sri Lanka as a part of a quest to fulfil our objective of achieving the task of climbing the ten highest mountains of this beautiful island that we so cherish to call home. Peaking at an elevation of 2212 meters “Great western” has nothing significantly or remotely related to any western film but situated amidst the tea plantations in Talawakelle named the Great-western tea estate rather perplexingly. One must take a left turn at the Talawakelle town to a point that has only a walking path to the GW railway station at the foothills of this mammoth massif. The access from the town consists of a 14 kilometres drive plus 1.5 kilometres walk to the station and is the last place to fill up on your non-elaborate essentials for the hike. A two-kilometre walk along the railway track took us to a methodically paved Kovil stairway on to our l...

Moragolla - The village unknown

Fifteen kilometers from the bustling city of Kandy, the village of Moragolla lies along a winding, ascending road that leads to Galaha via Ampitiya and Thalathuoya, offering a scenic journey through Sri Lanka’s countryside. In the spirit of adventure and discovery, my wife, two sons, daughter, and I ventured to this tranquil village, staying in a charming, well-equipped cottage far removed from the rush of daily life. The transition was remarkable—slowly shifting from the chaos of city life to the serene, untouched beauty of the mountains. The change was not only in the landscape but also in the relaxed, yet vibrant attitudes of the locals, making it a truly refreshing experience. On our second day, feeling refreshed from the peaceful start, we decided to hike up to "Muthukeliya Wewa," a serene lake nestled in the mountains. This region, once known for its pristine, manicured tea estates, has now evolved into a landscape of thriving farms and expansive, wild green f...

A traveler’s guide to Cabin Crew – A strategic engagement

The sit back, relax, and enjoy the flight part is the least of any passenger’s worries. It is an excess of other setbacks that tends to be troublesome. The nightmare is everything else. Ticket prices that keep changing, visa requirements, fees for excess check-in bags, frequent delays, long queues, indignities of security and border controls, inadequate staffing at gates, and the constant scuffles at airports.  Yes, he might be the king, but certainly not at the aircraft door.  Thereby, arrives the Service aspect as the value addition.   What is service. Service is nursing. People come with problems and service personnel need to listen, understand, attend, and care. Fulfilling these basic requirements would create happy moments. In short, reassuring that the consumer receives what is expected. Service entails an element of engagement. Through research, pundits believe that “one off” customer service will cease to exist and shall be all about consumer engagement; the art...